Performance BMW

"Patricia Fradenburg always treats me like I'm her only customer"

Patricia Fradenburg always treats me like I'm her only customer, and I don't know how. But she consistently reinforces the fact my business is appreciated by both BMW and Performance BMW. Things will inevitably go wrong with a car, but Patricia makes the entire "fix" process easy and, believe it or not, painless. And I'm grateful to her for that.

Philip Z.
Performance BMW Service Client
Raleigh, NC

Philip Z | Performance BMW 2011 BMW 740i Service Testimonial Raleigh NC

"This is our seventh BMW"

This is our seventh BMW. We will continue to deal with Perfomance BMW.

William H.
Performance BMW Service Client
Durham, NC

William H | Performance BMW 2008 BMW 528i Service Testimonial Durham NC

"Jason is a Blessing to your company"

The company is great.Customer service is awesome.  Jason is a Blessing to your company.

Thank you Jason for all your help.The staff are always kind.


Angela M
Performance BMW Service Client
Henderson, NC

Angela M | Performance BMW 2006 BMW 525i Service Testimonial Henderson NC

"Allison was such a pleasure to work with"

Allison was such a pleasure to work with. She is a true professional and she really knows what she is doing, yet she is very personable. Not an easy task!We'll come back to work with Allison when it's time for the next lease.

Catherine | New Performance BMW 328i Convertible Owner | Raleigh NC

"Everything was totally wonderful!!!"

Everything was totally wonderful!!!

Linda | New Performance BMW X5 Owner | Durham NC

"Allison Palmgren did a great job."

Bob French was great.
Allison Palmgren did a great job.
Mel Baker and Todd Vickers did a great job getting my new wheels ordered and the new tires and wheels installed.

Chandler | New Performance BMW X5 Owner | Raleigh NC

"He answered all the questions I had and even taught me some BMW history."

I would just like to thank Mr. Hagen for making this one of the best car buying experiences I have ever had. Mr. Hagen never pressured me into making a decision or tried to sell me a car I didn't want, like other salesmen had tried to do. He answered all the questions I had and even taught me some BMW history. These are just some of the reasons I decided to buy a BMW over any other car and I couldn't be happier with my decision. Thank you!

Mr. French was the best! He explained everything that I didn't understand and made the paperwork process less stressful and easier than I thought it would be.

Ashley | New Performance BMW 335i Owner | Sanford NC

"This was my 2nd vehicle purchased in the last month"

Allison Palmgren and Bob French were great again. This was my 2nd vehicle purchased in the last month. 

Bob French was his usually charming self!

Chandler | New Performance BMW Owner | Raleigh NC

"Michael is an absolute pleasure to work with"

Michael is an absolute pleasure to work with...
all the sales staff have come out and become friends...

Stephen | New Performance BMW 535i Owner | Chapel Hill, NC

"I love Performance."

Schuyler did an excellent job from start to finish. When I first came in, I was just inquiring about the pull ahead program, but by the time I left, I had ordered my car! Schuyler was quick, personable, and honest, and presented me with a lot of different options. He was a huge help with designing the car, and while I wasn't sure about it on paper, I LOVE my 335.

It is fantastic. As soon as I walk in, I am warmly greeted, the person I have an appointment with is called immediately, and there is always someone who offers a beverage. While I wait, other sales associates are continuously stopping to make sure that I have been helped. I love Performance.

Schuyler not only worked with me to design the car and ensure I had the best deal, he also did the figures for the 335 as well as the 328. I was really happy with that, because the payment difference was so small I went with the 335.

Bob had everything ready and in order for me to sign. It was quick and easy, and he could explain all of my questions quickly and clearly.

Schuyler made sure I was comfortable with handling the 335, including using the new paddle shifters on the steering wheel. He made sure the car was detailed to perfection, and ensured that he addressed any questions or issues I had.

Kimberly | New Performance BMW 335i Coupe Owner | Durham NC

"You and your team nailed it!"

Hi Bob:

Thanks so much for the note.  I must say that was the best car buying experience I've ever had.  I was really impressed that you were so organized and had the paperwork ready to go when I got there; as well as having the car washed and waiting for me - Details! As a Facilities Professional, details are what I do for a living and I always notice take notice of  them in every situation! You and  your team nailed it!

Also, You were right - I AM IN LOVE!!!! The car drives like a dream - it hugs the road, it picks up speed effortlessly and it fits me perfectly! I look forward to many happy years with my car and will believe I have just become a repeat buyer.

Take Care,

La Shelle,New Performance BMW Owner

"Excellent service here! "

Excellent service here! I live in Maryland and the BMW dealer for service is terrible. When I visit family in NC, I make my appointments at this location.

Angela,Performance BMW Service Client

"Not only is he most knowledgeable and responsive to requests for information, but he is concerned that we get the best BMW for our needs and wants."

Re: Ed Hagen

Dear Gerald:

The purpose of this letter is to compliment your client advisor, Ed Hagen. My husband and I have worked with Ed for several years and have found him to be very knowledgeable of the marque. He listens well and is compassionate in resolving conflicts. His suggestion of taking factory delivery of our custom ordered 335 iX coupe resulted in an impressive experience that we have shared with many friends and associates. Not only is he most knowledgeable and responsive to requests for information, but he is concerned that we get the best BMW for our needs and wants.

I am currently shopping for a replacement vehicle for my 325i. It replaced a 528i that was too large for my taste. We need a crossover vehicle for travel with our pets. Ed arranged for me to test drive both the X3 328 and 335 models. I found the X3 to be much larger than my current 235i. Ed commented that I may prefer the X1 model when it comes in country. Many client advisors do not help their customer make the best decision and it is for this reason I feel so fortunate to be working with Ed. By the way, I have owned and driven BMW's for over 40 years.

My roll as a certified financial planner as well as many years of experience keeps me aware of consumer trends. In the current as well as the forecast economic outlook for this great Country, it appears the BMW/USE would be wise to make the 20d available in the X! for the American consumer.

Again, thanks to Ed and your team for my outstanding Performance BMW experience.

Sincerely,

Elizabeth,New Performance BMW Owner

"I feel very fortunate to have Maurice as my service advisor; he makes owning a BMW an even better experience"

I am sure I am going to be telling you something you already know, but I believe it is worth saying a lot....

My wife and I bought "twin" certified BMWs about 5 years ago, a 2002 Z3 and a 2003 525i.   Of course, being certified BMWs, the cars were under warranty for several years.  We didn't have many needs for anything other than routine service, but on those occasions where we did need warranty work, the warranty service was properly diagnosed, properly repaired and quick.   After the cars passed out of warranty, we have had both normal service and repairs performed only at Performance in Chapel Hill.  All work was done just the same ... properly diagnosed and expediently and properly repaired.

I know it takes a team to make all this happen.  Good parts availability, good service facilities, good technicians.  But I feel the quarterback for the service team is the service advisor.  For five years we have had Maurice Bryant take our cars in, advise use, and schedule service and repair.  For me, and many others I think, time and efficiency is as important as quality work.  Maurice seems to understand and value that.

Maurice has always been extremely professional.  Additionally he is creative in searching for optimal solutions and he is considerate of his clients values.  I feel very fortunate to have Maurice as my service advisor; he makes owning a BMW an even better experience.

Chris ,Performance BMW Service Client

"Outstanding service"

Outstanding service

Robert G.
Performance BMW Service Client
Durham, NC

Robert G | Performance BMW Service Client Durham NC